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Sometimes Things Happen
On Vacation
Thanks to some of the most experienced, knowledgeable, friendly and efficient travel experts in the world you can leave the details and worrying to us. We set very high standards and dedicate a lot of time and effort to selecting and training our Local Hosts. No wonder our Local Hosts and employees are the best in the business. Our mission is to make each vacation you take with Monograms the best one you've ever taken.
Safety
You can rest assured that your safety is always the highest priority. When events around the world affect travel and tourism, we work to keep our travelers safe and comfortable. When necessary, we will modify itineraries or even cancel vacations to keep our travelers safe. Of course, when vacations are canceled due to events beyond our control, we work hard to accommodate and satisfy the affected travelers.
Monograms provides not just one, but two financial plans for your peace of mind and protection; the $10 Million Customer Protection Plan and the $1 Million Dollar USTOA Travelers Assistance Plan
Travel Protection Plan
You're planning your annual vacation or the vacation of a lifetime. Either way, you don't want to think about canceling or interrupting your trip. Or getting sick. Or losing your luggage. We know these things happen so we provide travelers a Travel Protection Plan. The plan offers a wide range of benefits. For details, please ask your travel consultant, see the details in your travel documents or follow the links below.
Click here to learn more about travel insurance options.
Travel Protection Plus
If you purchase the Globus family of brands Travel Protection Plan, you may also purchase the optional Globus family of brands Travel Protection Plus Plan at an additional cost of only $30.00 per person. This additional Benefit* (if purchased) allows you to cancel your vacation up to 24 hours (or the prior business day, whichever is farther out) before your scheduled departure for any reason not covered by the basic Travel Protection Plan provisions. Under this Travel Protection Plus Plan Benefit, Globus family of brands will reimburse the cancellation penalty amount, as retained by the Globus family of brands, in travel certificates, minus the travel protection payment. Travel certificates are valid for travel within two years of the date of your original cancelled vacation.
*The Travel Protection Plus Plan is provided by Globus family of brands and is not an insurance benefit and must be purchased with the initial payment for your Trip.
$10 Million Customer Protection Plan
For your peace of mind Monograms provides not just one, but two financial plans for your protection-the $10 Million Consumer Protection Plan AND the USTOA Travelers Assistance Program. Monograms has provided a $10 million letter of credit issued by a leading bank to protect payments made by its customers for all vacation departures. This is in addition to the $1 million consumer protection plan maintained by the United States Tour Operators Association (USTOA), see below. In these uncertain times, Monograms feels it is important to assure our customers and our travel partners that we are financially secure and that we back our products 100%.
The $10 million letter of credit has been issued by Credit Suisse S.A. in favor of PRO-CLAIM INC., of Highlands Ranch, Colorado, acting as trustee of a trust for the benefit of Globus, Cosmos and Monograms customers who advance deposits or payments for any Globus or Cosmos tour departure sold in the United States. PRO-CLAIM, INC., as trustee of the trust, is responsible for refunding deposits or payments (excluding deposits or payments made by credit cards, since chargebacks are available), for Globus, Cosmos and Monograms tours sold in the United States in the event Group Voyagers Inc., d/b/a Globus, Cosmos and Monograms, becomes insolvent, bankrupt or ceases business.
$1 Million USTOA Travelers Assistance Program
Monograms, as an Active Member of USTOA, is required to post $1 Million with USTOA to be used to reimburse, in accordance with the terms and conditions of the USTOA Travelers Assistance Program, the advance payments of Monograms customers in the unlikely event of Monograms bankruptcy, insolvency or cessation of business. Further, you should understand that the $1 Million posted by Monograms may be sufficient to provide only a partial recovery of the advance payments received by Monograms. Complete details of the USTOA Travelers Assistance Program may be obtained by writing to USTOA at 275 Madison Avenue, Suite 2014, New York, New York 10016, or by e-mail to information@ustoa.com or by visiting their Web site at www.USTOA.com.
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